Showing posts with label real life. Show all posts
Showing posts with label real life. Show all posts

Thursday

Dealing With Website Design Telemarketers

Last week I get a call about my website. Normally I don't answer random calls but I was bored and waiting on laundry to dry.

Not me: Is this the owner?
Me: This is Rebecca. (protip: never say yes, ok, correct or affirmative-it could be a scam trying to get your voice authorization)
Not me: blah blah website blah blah blah package blah blah google (no really I couldn't understand him)
Me: Wait what about my website?
Not me: Oh you have a website?
Me: If you'da done your research before calling me, you'd know this.
Not me: (not missing a beat) Well, we can redesign your website to bring you more customers and...
Me: *cuts him off* I'm not even taking new clients. Picking a new background for my website isn't going to change that.
Not me: You can go to our website and see our designs and pick one to bring you new clients.
Me: So wait, you're calling me on the phone to tell me to go to your website? WHO DOES THAT? Did you not just hear me when I said I'm not taking new clients.
Not me: So you don't want more clients for your business?
Me: Nope. I do not want more clients for my business.
Not me: *click*

I have sympathy for telemarketers. It's a hard hustle. What I don't have is patience for quasi-scam artists trying to take advantage of not internet savvy small business owners.
A new background template for your website isn't going to bring new customers. It's all in the keywords, SEO, relevant up to date content and good use of social media. New background...get out. #searchengineoptimization #longtailkeywords #properuseofhashtags #knowyouraudience

/rant

Monday

Why Don't You Just Expand Your Cleaning Service and Hire Employees?

My house cleaning services been mostly booked with a long wait-list for years.

Yesterday I'm pulling up to a cleaning client's house and their neighbor asks me for a business card. As I'm handing it to her, I give her the 'listen, I'm booked solid with a very long wait list and it might be a minute'.

and she's so very nice and I reaaaaalllly wanna take her on as a client but I truly do not have a space open.  MamaB needs time to clean her own filthy ass hovel.

This very nice lady says to me-why don't you just expand your cleaning service and hire employees? It's a question I've been asked a lot in the past few years.

So...here's why I don't hire people.

1. I can coax an employee to show up but I cannot make them care about my client's cleaning needs. At the end of the day, if a client is unhappy with their cleaning it's on me and me alone. My name is all I have. I'm not gonna rely on someone else to make or break my hard-earned good reputation in the name of a dollar.

2. Hiring employees means higher overhead. Quality employees deserve quality wages and I don't mean $10 hour. I'm not getting out of bed for that and I'd never ask anyone to clean for that. Employees mean setting up a different ownership structure, payroll and different insurance and more cleaning supplies...oh and having to actually rent a commercial space for said employees-because running a cleaning service out of your house is a nope.
I've worked for people who have run a cleaning business out of their house and I know firsthand what kind of shit comes with that. nuhuh. It's a hard pass for me.

3. I'd have to tell 75% of my current cleaning clients that certain services are no longer offered because of "liability issues" and "bio-hazards". I legally cannot require an employee to pick up animal waste on the floor or soiled diapers that have been mislaid. I'd have to tell clients their pets have to be crated or behind a door. Laundry service? Yeah there'd be no more of that.

4. People. Just no. I can't. I don't want to. The first time I'm hearing some excuses on a Friday about why they can't/won't gonna leave me hanging with 3 houses to clean Imma have to refrain from saying some shit that will get me sued. I don't wanna have to watch employees and wonder if they are trustworthy or will they break something or say some shit to insult my clients or...yeah just no. I don't like people enough to put up with that level of nope.

I'm happy working 6-7 days a week. I'm happy with petting all the dogs, scooping up cat shit and fixing fuckery.
This type of housecleaning isn't for everyone. I'm not the maid for everyone and that's ok.



Sunday

Clean Up Your Mailbox Opt Out

If you're like me, you get waaaaaaaaay more spam emails, mail offers, catalogs from places you ordered from once 5 years ago, phone calls.


My mailcarrier loves me and here's 2 reasons why.
DMAChoice.org
From their website:
Founded in 1917, the DMA represents nearly 3,600 organizations—including most of the leaders in the direct marketing community.
Heads up-opting out of DMAChoice is not free. It's $2 online and requires a credit card.

OptOutPreScreen.com
From their website:
Under the Fair Credit Reporting Act (FCRA), the Consumer Credit Reporting Companies are permitted to include your name on lists used by creditors or insurers to make firm offers of credit or insurance that are not initiated by you ("Firm Offers"). The FCRA also provides you the right to "Opt-Out", which prevents Consumer Credit Reporting Companies from providing your credit file information for Firm Offers.

Opting out is free, takes less than 5 minutes of your time and is good for 5 years. It will ask you for your SSN. If you're getting pre-approved credit card offers, those places already have access to your credit report. #optout

One of the largest online data brokers is Acxiom. They have a lot of personal info about me, you and probably everyone we know.
It's super easy to opt out of having that data about you shared with other marketers.
Acxiom Opt Out
It will ask for any current and former names. (helpful if you still get stuff under multiple names)
It will ask phone numbers, emails and addresses, including PO Boxes that you use.

Doing this today probably isn't going to stop the onslaught of holiday catalogs and offers-because those are already printed and sitting somewhere waiting for the mail date. Also-it takes 90 days for some of the businesses to get the updated mail list.


Unwanted phone calls. I don't get nearly as many since I put myself on the free National Do Not Call Registry
I'm not gonna say I don't get any because scammers gonna scam. Every year, I verify my number is still in the registry.

Protip: when you sign up for store rewards cards, do not give your telephone number. I don't care what the clerk tells you about oh they don't sell your info. Nope-you can have these 10 digits of my choosing.
Past getting a discount for giving up your info, you don't realllly know what exactly you're agreeing to. If you have a relationship with a business, they or their parent/subsidiary can call until you tell them in writing to stop. Ditto for signing up for random things that ask for your number.


The downside to cleaning out my various mailboxes is less mail to throw out, my phone's not ringing off the hook with nonsense. Yeah not seeing this downside.







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